General Services
Q: What types of vehicles do you work on?
A: We work on most makes and models, including cars, trucks, and SUVs. If you're not sure about your vehicle, just give us a call!
Q: Do you specialize in any particular type of repair?
A: Yes, we specialize in transmissions, transfer cases, and differentials. We also handle clutches, drivetrains, and general powertrain issues.
Q: How much experience do you have?
A: We’re proud to be a third-generation, family-owned business with over 30 years of experience in the trade.
Appointments & Scheduling
Q: Do I need an appointment, or do you accept walk-ins?
A: We recommend scheduling an appointment so we can give your vehicle the attention it deserves. Feel free to call or message us, we’re happy to help!
Q: How do I schedule a diagnostic or service?
A: You can call us at 541-280-3911 or email us at torquenbend@gmail.com to book a time that works best for you.
Q: What’s your average turnaround time?
A: It depends on the repair, but we’ll always keep you in the loop. Some diagnostics or minor repairs can be same-day; rebuilds may take longer depending on parts and workload.
Diagnostics & Estimates
Q: Can I get an estimate before committing to repairs?
A: Absolutely. We’ll explain everything clearly and give you an honest estimate before we do any work.
Q: Will you call me before doing any work?
A: Always. We’ll never proceed without your approval. No surprises here.
Q: How do you determine what’s wrong with my vehicle?
A: We start with a thorough inspection and, if needed, a diagnostic scan.
Warranties & Guarantees
Q: Do your repairs come with a warranty?
A: Yes, we offer warranties on most of our major repairs. We’ll go over the details with you before the job starts.
Q: What does your warranty cover?
A: It depends on the service, but generally it covers parts and labor for a set period. We stand behind our work, just ask us for specifics on your repair.
Pricing & Payments
Q: How much does a transmission rebuild usually cost?
A: Prices vary based on the vehicle and the extent of the damage. We’ll inspect the transmission, explain what’s needed, and give you a fair quote upfront.
Q: What payment methods do you accept?
A: We accept cash, debit, and major credit cards. NO PERSONAL CHECKS
Q: Do you offer financing or payment plans?
A: We’re currently looking into financing options—feel free to ask us about it when you come in.
Customer Experience
Q: Do you explain the repairs in a way I can understand?
A: Absolutely. We want you to feel confident and informed. Nothing confusing just real talk.
Q: Can I talk to the same person throughout my repair process?
A: Yes. We’re a small, tight-knit team and you’ll likely work directly with the owner or lead tech.
Q: Do you offer services in Spanish? (¿Hablan español?)
A: ¡Sí! Hablamos español y estamos felices de ayudarle.
After-Service
Q: What should I expect after my transmission is repaired?
A: We’ll go over how to care for your vehicle post-repair and what signs to look out for. If you have any questions after you leave, just give us a call.
Q: What should I do if I still notice issues?
A: Don’t worry, just bring your vehicle back and we’ll take care of it. Your satisfaction is important to us.
Shop Information
Q: Where are you located?
A: Our shop is at 615 Glenwood Dr Ste #119 in Bend, Oregon.
Q: What are your hours?
A: We’re open Monday through Friday, 9am to 5pm.
Q: Are you family-owned?
A: Yes, we’re proud to be a family-owned and operated business.
Other Common Concerns
Q: My check engine light is on—do I need transmission work?
A: Not necessarily. A check engine light can mean a lot of things. That’s why we offer diagnostics to figure out what’s really going on.
Q: Is it safe to drive my car before bringing it in?
A: If you’re noticing slipping, grinding, or odd noises, play it safe and give us a call. Driving with transmission problems can make things worse.
Q: How do I know if I need transmission repair or just maintenance?
A: Sometimes it’s just a fluid issue or service need. Let us take a look, and we’ll let you know.