Procedures for Golden Rule Warranty

1. VERIFY THE WARRANTY IS VALID: A valid warranty printed on the official Golden Rule Warranty Certificate must be verified to ensure the transmission will be repaired under the terms of the Golden Rule Warranty Program. ATRA will guarantee payment between members, when all terms of the Golden Rule procedures have been observed, and ONLY when the official Golden Rule Warranty certificate has been issued.
2.  CALLTHE ORIGINAL REPAIRING SHOP or CALL ATRA (if needed): ATRA will assist with the Golden Rule process and contact the original warrantor Member shop on your behalf if requested. This step is not necessary, but is available if needed. UT OF TOWN SERVICE: If distance prevents you from returning o the warrantor shop, and you wish to receive repairs under the terms of this warranty, then CONTACT THE ORIGINATING WARRANTOR shop who will help you locate an ATRA member olden Rule participating shop or GO ONLINE at www.atra.com to locate a member shop or CALL ATRA at 1-866-464-2872.
3. DIAGNOSIS: If requested, you may receive assistance from an ATRA Technician.
4. GET AUTHORIZATION: Send an Estimator Worksheet to the original warrantor Member shop for authorization. If shop accepts the repairs as stated on the worksheet, the original warrantor Member shop must sign and date the Estimator Worksheet and return to the repairing shop. If the repairs are contested, contact ATRA for resolution within 24 hours. NOTE ATRA offers an independent inspection service to assist with dispute resolution. 
5. REPAIR: Make the necessary repairs or replace the transmission as described on the signed ATRA Estimator Worksheet. 
6. REPORT TO THE ORIGINAL SHOP: Repairing Membег shop contacts the original, repairing shop after the repair or transmission replacement is made and has made arrangements for the vehicle to be picked up by the customer.
7. VEHICLE DELIVERY: Repairing Member shop will acquire the driver's signature and release the car with no charges to the customer. The repairing member shop may not "hold" the vehicle until payment is received.
8.  GUARANTEE: The repairing Member shop shall warranty the quality of the work performed to the original warrantor Member shop for 90 days, up to the amount charged for the repair. After this 90-day period, the original warrantor Member shop is responsible for any warranty time that exists through the remainder of the terms on the warranty.